Procedures

Automation procedures in the Zendesk BDK Book.

Make sure to add the Zendesk BDK Book to your agent before using these automation procedures.

to assign a (ticket) in zendesk

Assigns a ticket to a user in Zendesk based on the provided assignee identifier.

Input Concepts

Concept	Description	Type	Required	Default Value
ticket id	The ID of the ticket to be assigned.	text	Yes
assignee	The identifier of the user to whom the ticket will be assigned. This can be a user ID, email, or name.	text	Yes

Output Concepts

Concept	Description	Type
ticket	The result of the ticket assignment operation.	text

to create a ticket in zendesk

Creates a new ticket or object in Zendesk with the specified details.

Input Concepts

Concept	Description	Type	Required	Default Value
ticket	The ticket to be created in Zendesk, represented as a ZendeskTicket object.	zendesk ticket	Yes

Output Concepts

Concept	Description	Type
answer	A zendesk object representing the created ticket or object.	text

to delete a (ticket) in zendesk

Deletes a specified ticket in Zendesk.

Input Concepts

Concept	Description	Type	Required	Default Value
ticket id	The ID of the ticket to be deleted in Zendesk.	text	Yes

Output Concepts

Concept	Description	Type
ticket	the ticket (string): The ID of the ticket that was deleted.	text

to get a (ticket) in zendesk

Retrieves a specific record from Zendesk based on the provided ticket ID.

Input Concepts

Concept	Description	Type	Required	Default Value
ticket id	The ID of the ticket to retrieve from Zendesk.	text	Yes

Output Concepts

Concept	Description	Type
ticket	A zendesk object representing the retrieved ticket.	text

to update a ticket in zendesk

Updates a specific ticket in Zendesk with the provided information.

Input Concepts

Concept	Description	Type	Required	Default Value
ticket	The ticket to be updated in Zendesk, represented as a ZendeskTicket object.	zendesk ticket	Yes

Output Concepts

Concept	Description	Type
answer	The updated ticket information as returned by Zendesk.	text