Concepts

Concepts used in ServiceNow BDK Book.

A dataclass for ServiceNow record.

Field Name	Description	Type
short_description	The short description of the record.	optional[text]
description	The description of the record.	optional[text]
caller_id	The caller ID of the record.	optional[text]
category	The category of the record.	optional[text]
subcategory	The subcategory of the record.	optional[text]
contact_type	The contact type of the record.	optional[text]
assignment_group	The assignment group of the record.	optional[text]
assigned_to	The assigned to of the record.	optional[text]
priority	The priority of the record.	optional[text]
severity	The severity of the record.	optional[text]
impact	The impact of the record.	optional[text]
urgency	The urgency of the record.	optional[text]
location	The location of the record.	optional[text]
business_service	The business service of the record.	optional[text]
cmdb_ci	The CMDB CI of the record.	optional[text]
comments	The comments of the record.	optional[text]
additional_comments	The additional comments of the record.	optional[text]
watch_list	The watch list of the record.	optional[list of text]
upon_reject	The upon reject of the record.	optional[text]
notify	The notify of the record.	optional[text]
number	The number of the record.	optional[text]
sys_id	The sys ID of the record.	optional[text]
sys_created_on	The sys created on of the record.	optional[text]
table_name	The table name of the record.	optional[text]