Concepts

Concepts used in Zendesk BDK Book.

Zendesk ticket

A ticket in Zendesk.

Field Name	Description	Type
comment	The comment of the ticket.	text
id	The ID of the ticket.	optional[number]
metadata	The metadata of the ticket.	optional[json]
requester	The requester of the ticket.	optional[json]
satisfaction_rating	The satisfaction rating of the ticket.	optional[json]
via	The via of the ticket.	optional[json]
voice_comment	The voice comment of the ticket.	optional[json]
allow_attachments	Whether the ticket allows attachments.	optional[boolean]
allow_channelback	Whether the ticket allows channelback.	optional[boolean]
from_messaging_channel	Whether the ticket is from a messaging channel.	optional[boolean]
is_public	Whether the ticket is public.	optional[boolean]
macro_id	The ID of the macro.	optional[number]
safe_update	Whether the ticket is safe to update.	optional[boolean]
assignee_email	The email of the assignee.	optional[text]
description	The description of the ticket.	optional[text]
due_at	The due date of the ticket.	optional[text]
external_id	The external ID of the ticket.	optional[text]
priority	The priority of the ticket.	optional[text]
raw_subject	The raw subject of the ticket.	optional[text]
recipient	The recipient of the ticket.	optional[text]
status	The status of the ticket.	optional[text]
subject	The subject of the ticket.	optional[text]
type	The type of the ticket.	optional[text]
problem_id	The ID of the problem.	optional[number]
assignee_id	The ID of the assignee.	optional[number]
brand_id	The ID of the brand.	optional[number]
group_id	The ID of the group.	optional[number]
organization_id	The ID of the organization.	optional[number]
requester_id	The ID of the requester.	optional[number]
submitter_id	The ID of the submitter.	optional[number]
ticket_form_id	The ID of the ticket form.	optional[number]
via_followup_source_id	The ID of the via followup source.	optional[number]
via_id	The ID of the via.	optional[number]
attribute_value_ids	The IDs of the attribute values.	optional[list of number]
collaborator_ids	The IDs of the collaborators.	optional[list of number]
collaborators	The collaborators of the ticket.	optional[list of json]
custom_fields	The custom fields of the ticket.	optional[list of json]
email_cc_ids	The IDs of the email CCs.	optional[list of number]
email_ccs	The email CCs of the ticket.	optional[list of json]
follower_ids	The IDs of the followers.	optional[list of number]
followers	The followers of the ticket.	optional[list of json]
followup_ids	The IDs of the followups.	optional[list of number]
macro_ids	The IDs of the macros.	optional[list of number]
sharing_agreement_ids	The IDs of the sharing agreements.	optional[list of number]
tags	The tags of the ticket.	optional[list of text]

Metadata

No description

Requester

No description

Satisfaction_rating

No description

Via

No description

Voice_comment

No description

Collaborators

No description

Custom_fields

No description

Email_ccs

No description

Followers

No description