Twilio

Overview of the Twilio BDK Book.

Overview

Twilio is a cloud communications platform providing SMS, voice, video, and messaging API services. This integration enables automated SMS sending, phone call management, communication workflows, and customer engagement automation. Enhance customer communication and automate messaging processes.

Prerequisites

1. Required Books

The following Book(s) need to be added to your agent so it can learn and understand the automation procedures defined within them:

• Twilio (BDK)

How to Add the Book(s)

1. Go to Books from the left navigation menu.

2. Click on + New Book.

3. Search for name of the book and click on it.

4. You'll be prompted for connectivity details if the book requires configuration.

5. Click on Add to finish adding the book to your agent.

6. Publish your agent.

Connectivity

This section outlines the available methods for connecting to the Book, along with the required configuration details for each.

Connect using Account SID and Auth Token

Establishes a connection to the Twilio API using the provided account SID and auth token.

Label	Description	Type
Account SID	The Account SID from your Twilio account.	text
Auth Token	The Auth Token from your Twilio account.	sensitive