To use this procedure, make sure your agent has learned the Slack Book (BDK).
Below is a line-by-line overview of the automation syntax. Expand each line to learn more.
retrieve a channel from slack
What does it do? This is the base syntax for the procedure.
Where does it go? This phrase should be written on a new line.
Is it required? ✅ Yes — This phrase is required in the syntax.
Does it require input data? ⛔ No — This base part itself does not require input data.
the channel name is
What does it do? Specifies the name of the channel to retrieve.
Where does it go? This phrase should be indented beneath retrieve a channel from slack
Is it required? ✅ Yes — This phrase is required in the syntax.
Does it require input data? ✅ Yes — A text value needs to be specified.
Example: the channel name is 'some text'
retrieve the channel from slack
the channel name is "general"
