Delete Records

Deletes records from ServiceNow.

To use this procedure, make sure your agent has learned the Servicenow Book (BDK).

Syntax

Below is a line-by-line overview of the automation syntax. Expand each line to learn more.

delete the records

What does it do? This is the base syntax for the procedure.

Where does it go? This phrase should be written on a new line.

Is it required? ✅ Yes — This phrase is required in the syntax.

Does it require input data? ✅ Yes — A reference to the records (ServiceNow records) needs to be specified.

Examples

1. Delete incidents in the 'incident' table

...
use the above as the records
delete the records