ServiceNow

A BDK Book containing automation procedures for ServiceNow.

Overview

The ServiceNow BDK Book provides a set of automation procedures designed to interact with the ServiceNow platform. By adding this Book to a Kognitos agent, you empower it to manage records within your ServiceNow instance directly through plain English commands. Agents equipped with this Book can create, retrieve, update, and delete records in various ServiceNow tables.

Prerequisites

Learning the ServiceNow Book (BDK)

Before using the Book’s procedures in an automation, you must learn the Book by adding it to your agent. Follow the steps below to get started.

1. In the left navigation bar, click on Books.

2. Click on + New Book.

3. Search for the Book's name. Click on the version tagged with bdk.

Note: If the Book requires connectivity, you will be prompted to provide configuration details.

1. Click Add to finish adding your Book.

After learning a Book, publish your agent and create a new Playground. Previously created Playgrounds will not be able to recognize the new Book.

Connectivity

To enable the Kognitos agent to learn and execute the procedures in this Book, you'll need to establish a connection to your ServiceNow instance. This is done by providing the following credentials when learning the Book:

Label	Description	Type	Example
Instance	The instance ID for the ServiceNow instance.	text	yourinstanceid
Username	The username to log in to the ServiceNow account.	text	kognitos.integration.user
Password	The password to log in to the ServiceNow account.	text	P@$$wOrd123!

Procedures

The following procedures are available in the ServiceNow BDK Book:

1. Create Record: Creates a new record in a ServiceNow account.

2. Delete Records: Deletes records from ServiceNow.

3. Retrieve Records: Retrieves a list of ServiceNow records based on specified filters.

4. Update Record: Updates a record in ServiceNow.