Procedures

Automation procedures in the PagerDuty BDK Book.

Make sure to add the PagerDuty BDK Book to your agent before using these automation procedures.

to create an (incident) in pagerduty

Create an incident in PagerDuty.

The 'From' header with a valid user email is required by PagerDuty for this operation. Ensure user_email was provided during 'connect' or 'handle_token'.

Input Concepts

Concept	Description	Type	Required	Default Value
payload	The data for the incident to create.	pagerduty incident creation payload	Yes

Output Concepts

Concept	Description	Type
incident	The created incident.	pagerduty incident

to get some (incidents) from pagerduty

FILTER - CAPABLE

Get incidents from PagerDuty.

Output Concepts

Concept	Description	Type
incidents	A list of incidents.	pagerduty incident

to manage an (incident) in pagerduty

Manage (update) an incident in PagerDuty.

The 'From' header with a valid user email is required by PagerDuty for this operation. Ensure user_email was provided during 'connect' or 'handle_token'.

Input Concepts

Concept	Description	Type	Required	Default Value
incident	The ID of the incident to update.	pagerduty incident	Yes
payload	The data to update for the incident.	pagerduty incident update payload	Yes
user email	The email of the PagerDuty user for 'From' header in write operations.	text	No

Output Concepts

Concept	Description	Type
incident	The updated incident.	pagerduty incident