Zendesk

Overview of the Zendesk BDK Book.

Overview

Zendesk is a customer service platform providing ticketing, knowledge base, and customer support management. This integration enables automated ticket creation, customer communication, support workflow management, and help desk automation. Improve customer service efficiency and support team productivity.

Prerequisites

1. Add the Book to Your Agent

To use the Zendesk (BDK) Book, you need to first add it to your agent. This allows the agent to learn and understand the automation procedures in the Book. Follow the steps below:

1. Go to Books from the left navigation menu.

2. Click on + New Book.

3. Search for Zendesk (BDK) and click on the book.

4. You'll be prompted for connectivity details if the book requires configuration.

5. Click on Add to finish adding the book to your agent.

6. Publish your agent.

Connectivity

This section outlines the available methods for connecting to the Book, along with the required configuration details for each.

Connect using Zendesk Subdomain, Zendesk Email, Zendesk Token and Zendesk Password

Connects to Zendesk using the provided credentials. This procedure is necessary for performing operations that require Zendesk access.

Label	Description	Type
Zendesk Subdomain	The subdomain of your Zendesk account.	text
Zendesk Email	The email associated with your Zendesk account.	text
Zendesk Token	The API token from Zendesk. This is preferred for authentication.	text
Zendesk Password	The password for your Zendesk account. This is an alternative to the API token and is not recommended for security reasons.	text

Configuration

The following table details all the available configuration options for this book.

Concept	Description	Type	Default Value
timeout	Timeout in seconds when making API calls to Zendesk	number	30000

Configuration can be set or retrieved as shown in the following examples:

the department's Zendesk's timeout is 30000