Update Record

Updates a record in ServiceNow, identified by its incident number, with specified attributes and their new values.

To use this procedure, make sure your agent has learned the Servicenow Book (BDK).

Syntax

Below is a line-by-line overview of the automation syntax. Expand each line to learn more.

update the record

What does it do? This is the base syntax for the procedure.

Where does it go? This phrase should be written on a new line.

Is it required? ✅ Yes — This phrase is required in the syntax.

Does it require input data? ✅ Yes — A reference to the record (ServiceNow record) needs to be specified.

Examples

1. Update an incident in the 'incident' table with the specified attributes

...
use the above as the record
set the record's "short_description" to "Updated Incident"
set the record's urgency to "2"
set the record's impact to "2"
update the record