Concepts

Concepts used in Zendesk BDK Book.

Zendesk ticket

A ticket in Zendesk.

Field Name	Description	Type
id	The ID of the ticket.	optional[number]
assignee	The assignee of the ticket.	optional[zendesk user]
created_at	The creation date of the ticket.	optional[datetime]
description	The description of the ticket.	optional[text]
due_at	The due date of the ticket.	optional[datetime]
priority	The priority of the ticket.	optional[text]
submitter	The submitter of the ticket.	optional[zendesk user]
status	The status of the ticket.	optional[text]
subject	The subject of the ticket.	optional[text]
tags	The tags of the ticket.	optional[list of text]
type	The type of the ticket.	optional[text]
url	The URL of the ticket.	optional[text]

Zendesk user

A user in Zendesk.

Field Name	Description	Type
id	The ID of the user.	optional[number]
email	The email of the user.	optional[text]
name	The name of the user.	optional[text]

Zendesk comment

A comment in Zendesk.

Field Name	Description	Type
id	The ID of the comment.	optional[number]
body	The content/text of the comment.	optional[text]
author	The user who created the comment.	optional[zendesk user]
created_at	When the comment was created.	optional[datetime]
public	Whether the comment is public (true) or an internal note (false).	optional[boolean]
type	The type of comment (Comment, VoiceComment, etc.).	optional[text]
attachments	List of attachment file paths or objects.	optional[list of json]