Procedures

Automation procedures in the ServiceNow book.

The following documentation is for ServiceNow v2.0.0 (BDK).

Ensure that you have installed or connected the ServiceNow book and created a new playground before using these automation procedures.

to create a (record) in a table name

Creates a new record in a ServiceNow account.

Input Concepts

Concept	Description	Type	Required	Default Value
record	The ServiceNow Record object to be created.	servicenow record	Yes	(no default)
table name	The table name in which the record will be created.	text	Yes	(no default)

Output Concepts

Concept	Description	Type
record	A ServiceNow Record object representing the newly created record.	servicenow record

Examples

Create a new incident in the 'incident' table with the specified attributes.

create a json
use the above as the incident
set the incident's "short_description" to "Test Incident"
set the incident's "urgency" to "1"
set the incident's "impact" to "1"
create the incident in "incident"

to delete some records

Deletes records from ServiceNow using batch processing.

Input Concepts

Concept	Description	Type	Required	Default Value
records	The records to be deleted.	servicenow record	Yes	(no default)

Examples

Delete incidents in the 'incident' table.

...
use the above as the records
delete the records

to retrieve some (records) from servicenow

FILTER - CAPABLE

Retrieves a list of ServiceNow records based on the specified filters.

Input Concepts

Concept	Description	Type	Required	Default Value
table name	The table name from which to retrieve records.	text	Yes	(no default)
limit	The limit of objects brought by the call.	text	No	(no default)

Output Concepts

Concept	Description	Type
records	List of ServiceNow Records based on the specified filters.	servicenow record

Examples

Retrieve all incidents from the 'incident' table.

retrieve some records from servicenow
    the table name is "incident"

Retrieve all incidents from the 'incident' table whose number is 'INC0010001'.

retrieve some records from servicenow whose number is "INC0010001"
    the table name is "incident"

Retrieve all incidents from the 'incident' table whose created date is after '2022-01-01'.

the date is "2024-02-25T12:30:00Z"
get the date as a datetime
use the above as the target
retrieve some records from servicenow whose "sys_created_on" is greater than the target
    the table name is "incident"

Retrieve 5 incidents from the 'incident' table.

retrieve some records from servicenow
    the table name is "incident"
    the limit is "5"

to update a record

Updates a record in ServiceNow, identified by its incident number, with specified attributes and their new values.

Input Concepts

Concept	Description	Type	Required	Default Value
record	The ServiceNow Record object to be updated.	servicenow record	Yes	(no default)

Output Concepts

Concept	Description	Type
answer	The updated record from ServiceNow.	servicenow record

Examples

Update an incident in the 'incident' table with the specified attributes.

...
use the above as the record
set the record's "short_description" to "Updated Incident"
set the record's urgency to "2"
set the record's impact to "2"
update the record