ServiceNow
Overview of the ServiceNow book.
Overview
ServiceNow is an enterprise IT service management platform that automates and streamlines business processes. This integration enables automated ticket creation, incident management, change requests, and IT workflow automation. Improve service delivery and operational efficiency through automated IT processes.
Prerequisites
1. Required Books
The following Book(s) need to be added to your agent so it can learn and understand the automation procedures defined within them:
ServiceNow
How to Add the Book(s)
Go to Books → All Books.
Search for name of the book and click on it.
Click on Install or Add Connection to add the book to your agent.
If adding a connection, you'll be prompted for connectivity details.
Connectivity
This section outlines the available methods for connecting to the Book, along with the required configuration details for each.
Connect using Instance, Username and Password
Connects to a ServiceNow instance using the provided credentials.
Instance
The instance ID for the ServiceNow instance.
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Username
The username to log in to the ServiceNow account.
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Password
The password to log in to the ServiceNow account.
sensitive
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