Zendesk (Legacy)

The following reference documentation is for the Legacy Zendesk book. Please refer to the latest version here.

Introduction

The Zendesk Book offers a powerful and intuitive way to interact with Zendesk data and functionalities. This integration enables users to perform a wide range of operations on Zendesk tickets, including creating, updating, assigning, and deleting tickets, as well as managing comments and automating processes.

Prerequisites

1. Zendesk Account: You need to have an active Zendesk account. If you do not have one, you can sign up for a Zendesk trial account to get started.

2. API Access: Ensure that your Zendesk account has API access enabled. API access is required for Kognitos to communicate with Zendesk.

3. Zendesk Subdomain: Obtain your Zendesk subdomain, which is part of your Zendesk URL (e.g., https://<subdomain>.zendesk.com).

4. Zendesk Email: The email address associated with your Zendesk account.

5. Zendesk Token or Password: You will need either an API token or your Zendesk account password to authenticate API requests.

Connecting to the Zendesk Book in Kognitos

1. Navigate to Books → All Books.

2. Click on Zendesk (Legacy).

3. Click on Add Connection.

4. Add in the credentials when you are prompted:

   1. Zendesk Subdomain: The subdomain of your Zendesk instance. This is part of your Zendesk URL and typically follows the format https://<subdomain>.zendesk.com.

   2. Zendesk Email: The email address associated with your Zendesk account.

   3. Zendesk Token and Password: The account's API token and your Zendesk account password. API tokens can be generated in your Zendesk settings under "API".