The following documentation is for Twilio v2.0.1(BDK).
Overview
Twilio is a cloud communications platform providing SMS, voice, video, and messaging API services. This integration enables automated SMS sending, phone call management, communication workflows, and customer engagement automation. Enhance customer communication and automate messaging processes.
Prerequisites
1. Required Books
The following Book(s) need to be added to your agent so it can learn and understand the automation procedures defined within them:
Twilio
How to Add the Book(s)
Go to Books → All Books.
Search for the name of the book and click on it.
Click on Install or Add Connection to add the book to your agent.
If adding a connection, you'll be prompted for connectivity details.
Connectivity
This section outlines the available methods for connecting to the Book, along with the required configuration details for each.
Connect using Account SID and Auth Token
Connect to the Twilio API using account credentials.
