Twilio

Overview of the Twilio book.

The following documentation is for Twilio v1.2.2 (BDK).

Overview

Twilio is a cloud communications platform providing SMS, voice, video, and messaging API services. This integration enables automated SMS sending, phone call management, communication workflows, and customer engagement automation. Enhance customer communication and automate messaging processes.

Prerequisites

1. Required Books

The following Book(s) need to be added to your agent so it can learn and understand the automation procedures defined within them:

• Twilio

How to Add the Book(s)

1. Go to Books → All Books.

2. Search for name of the book and click on it.

3. Click on Install or Add Connection to add the book to your agent.

4. If adding a connection, you'll be prompted for connectivity details.

Connectivity

This section outlines the available methods for connecting to the Book, along with the required configuration details for each.

Connect using Account SID and Auth Token

Connect to Twilio API using account SID and auth token.

Label	Description	Type
Account SID	The Account SID from your Twilio account.	text
Auth Token	The Auth Token from your Twilio account.	sensitive