Zendesk

Overview of the Zendesk book.

The following documentation is for Zendesk v2.0.1 (BDK).

Overview

Zendesk is a customer service platform providing ticketing, knowledge base, and customer support management. This integration enables automated ticket creation, customer communication, support workflow management, and help desk automation. Improve customer service efficiency and support team productivity.

Prerequisites

1. Required Books

The following Book(s) need to be added to your agent so it can learn and understand the automation procedures defined within them:

• Zendesk

How to Add the Book(s)

1. Go to Books → All Books.

2. Search for name of the book and click on it.

3. Click on Install or Add Connection to add the book to your agent.

4. If adding a connection, you'll be prompted for connectivity details.

Connectivity

This section outlines the available methods for connecting to the Book, along with the required configuration details for each.

Connect using subdomain, email and token

Connects to Zendesk using email and API token authentication.

Label	Description	Type
subdomain	The subdomain of your Zendesk account.	text
email	The email associated with your Zendesk account.	text
token	The API token from Zendesk for authentication.	text

Configuration

The following table details all the available configuration options for this book.

Concept	Description	Type	Default Value
timeout	Timeout in seconds when making API calls to Zendesk	number	30000

Configuration can be set or retrieved as shown in the following examples:

the department's Zendesk's timeout is 30000