Concepts

Concepts used in ServiceNow book.

The following documentation is for ServiceNow v2.0.0 (BDK).

Servicenow record

A dataclass for ServiceNow record.

Field Name	Description	Type
short_description	The short description of the record.	optional[text]
description	The description of the record.	optional[text]
caller_id	The caller ID of the record.	optional[text]
category	The category of the record.	optional[text]
subcategory	The subcategory of the record.	optional[text]
contact_type	The contact type of the record.	optional[text]
assignment_group	The assignment group of the record.	optional[text]
assigned_to	The assigned to of the record.	optional[text]
priority	The priority of the record.	optional[text]
severity	The severity of the record.	optional[text]
impact	The impact of the record.	optional[text]
urgency	The urgency of the record.	optional[text]
location	The location of the record.	optional[text]
business_service	The business service of the record.	optional[text]
cmdb_ci	The CMDB CI of the record.	optional[text]
comments	The comments of the record.	optional[text]
additional_comments	The additional comments of the record.	optional[text]
watch_list	The watch list of the record.	optional[list of text]
upon_reject	The upon reject of the record.	optional[text]
notify	The notify of the record.	optional[text]
number	The number of the record.	optional[text]
sys_id	The sys ID of the record.	optional[text]
sys_created_on	The sys created on of the record.	optional[text]
table_name	The table name of the record.	optional[text]
parent	The parent of the record.	optional[text]
made_sla	The made SLA of the record.	optional[text]
sys_updated_on	The sys updated on of the record.	optional[text]
sys_updated_by	The sys updated by of the record.	optional[text]
approval_history	The approval history of the record.	optional[text]
opened_by	The opened by of the record.	optional[text]
work_end	The work end of the record.	optional[text]
approval_set	The approval set of the record.	optional[text]
wf_activity	The workflow activity of the record.	optional[text]
work_notes	The work notes of the record.	optional[text]
correlation_display	The correlation display of the record.	optional[text]
delivery_task	The delivery task of the record.	optional[text]
work_start	The work start of the record.	optional[text]
additional_assignee_list	The additional assignee list of the record.	optional[text]
calendar_duration	The calendar duration of the record.	optional[text]
close_notes	The close notes of the record.	optional[text]
sys_class_name	The sys class name of the record.	optional[text]
closed_by	The closed by of the record.	optional[text]
follow_up	The follow up of the record.	optional[text]
company	The company of the record.	optional[text]
reassignment_count	The reassignment count of the record.	optional[text]
activity_due	The activity due of the record.	optional[text]
approval	The approval of the record.	optional[text]
sla_due	The SLA due of the record.	optional[text]
comments_and_work_notes	The comments and work notes of the record.	optional[text]
due_date	The due date of the record.	optional[text]
sys_mod_count	The sys mod count of the record.	optional[text]
sys_tags	The sys tags of the record.	optional[text]
escalation	The escalation of the record.	optional[text]
upon_approval	The upon approval of the record.	optional[text]
correlation_id	The correlation ID of the record.	optional[text]
other_fields	Additional fields not explicitly mapped.	optional[json]