Zendesk

Introduction

The Zendesk Book offers a powerful and intuitive way to interact with Zendesk data and functionalities. This integration enables users to perform a wide range of operations on Zendesk tickets, including creating, updating, assigning, and deleting tickets, as well as managing comments and automating processes.

Prerequisites

1. Zendesk Account: You need to have an active Zendesk account. If you do not have one, you can sign up for a Zendesk trial account to get started.

2. API Access: Ensure that your Zendesk account has API access enabled. API access is required for Kognitos to communicate with Zendesk.

3. Zendesk Subdomain: Obtain your Zendesk subdomain, which is part of your Zendesk URL (e.g., https://<subdomain>.zendesk.com).

4. Zendesk Email: The email address associated with your Zendesk account.

5. Zendesk Token or Password: You will need either an API token or your Zendesk account password to authenticate API requests.

Required Credentials

To connect to Zendesk, you will need the following credentials:

1. Zendesk Subdomain: The subdomain of your Zendesk instance. This is part of your Zendesk URL and typically follows the format https://<subdomain>.zendesk.com.

2. Zendesk Email: The email address associated with your Zendesk account.

3. Zendesk Token and Password: The account's API token and your Zendesk account password. API tokens can be generated in your Zendesk settings under "API".

Connecting to the Zendesk Book in Kognitos

To use the Zendesk Book, you must first learn it in your agent.

1. Navigate to Books.

2. Click on + New Book.

3. Search for Zendesk and then click on the book that appears.

1. Add in the credentials when you are prompted:

Once the Book is learned, you can perform various operations on Zendesk. You can now fetch data, create new tickets, update existing ones, delete tickets, and more.