Retrieving Data

Getting Information from ServiceNow

To retrieve information from ServiceNow, you need to specify what type of data you're interested in. This could range from incidents and problems to users and tasks. Kognitos allows you to specify your criteria in a straightforward manner.

Basic Examples:

• Fetching a Specific Incident:

  get ServiceNow's incident where #
      the number is "INC0012345"
  

  This example demonstrates how to retrieve a specific incident by its number.

• Fetching Incidents with Specific Criteria:

  get ServiceNow's incidents where #
      the state is "New"
      the assignment group is "Network Support"
  

  This example shows how to retrieve a list of incidents that are in the "New" state and assigned to the "Network Support" group.

Advanced Data Retrieval

For more complex data retrieval needs, we support the use of filters and the ability to fetch specific attributes from ServiceNow objects.

Using Filters:

Filters allow you to narrow down your search to find exactly what you're looking for. You can specify fields such as 'number', 'state', or 'assignment group' to filter the records.

Fetching Specific Attributes:

Sometimes, you may only need a specific piece of information from a ServiceNow object, such as an incident ID or priority.

• Fetching an Incident ID:

  get the servicenowobj
  get servicenowobj's incident ID #
  

  This example retrieves the ID of a specified ServiceNow object.

• Fetching an Incident's Priority:

  get the servicenowobj
  get servicenowobj's priority #
  

  This example fetches the priority of a specified ServiceNow object.