LogoLogo
About
  • Home
  • Guides
  • BDK
  • REST API
  • Release Notes
  • Airtable
    • Fetching Airtable Data
    • Creating and Modifying Airtable Records
    • Creating Airtable Reports
    • Exporting Airtable Reports
    • File Management
    • Submit Airtable Records for Approval
  • AWS S3
    • Listing Files
    • Retrieving Files
    • Uploading Files
    • Uploading CSV
    • Uploading Strings
    • Deleting Files
    • Deleting CSV
  • Azure Blob Storage
    • Uploading Files
    • Retrieving Files
  • Azure Service Bus
    • Sending Messages to Azure Service Bus Queue
    • Receiving Messages from Azure Service Bus Queue
  • Azure Translate
    • Translating A Document
  • Database
    • Retrieving Database Records
    • Updating Database Records
    • Creating Database Records
    • Deleting Database Records
  • Document Processing
    • Document Processing: Workflow Patterns and Best Practices
    • Document Processing with OCR
    • Extract Data from a Document
    • Extract Pages from a Document
    • Extract Tables from a Document
    • Extract a Subdocument
    • Extract Subdocuments
    • Getting Fields from a Document
    • Getting Tables from a Document
  • Google Cloud Storage
    • Dumping Files to Google Cloud Storage
    • Purging Files from Google Cloud Storage
    • Dumping CSVs to Google Cloud Storage
    • Purging CSVs from Google Cloud Storage
    • Enriching Questions
  • HTML
    • Extracting Tables from HTML
  • HTTP
    • GET Request
    • POST Request
    • DELETE Request
    • PATCH Request
    • PUT Request
    • HEAD Request
  • Hubspot
    • Fetching Data from Hubspot
  • Microsoft Excel
    • Opening Excel Files
    • Converting a File to Excel Format
    • Getting a Table from Excel
    • Converting Tables to Excel Workbooks
    • Renaming Excel Files
    • Creating a Merged Spreadsheet from Multiple Files
    • Getting an Excel Worksheet's Row
    • Getting an Excel Worksheet's Row's Cell
    • Getting an Excel Worksheet Cell's Column Label
    • Setting an Excel Worksheet Cell to a String
    • Getting an Excel Worksheet's Changelog
    • Apply Changelogs to an Excel Worksheet
    • Saving An Excel Worksheet
  • Microsoft Outlook
    • Email Operations
    • Getting Schedules
    • Moving Emails
  • Microsoft Power BI
    • Working with Power BI Objects
  • Microsoft SharePoint
    • Retrieving SharePoint Items
    • Uploading a File to SharePoint
    • Converting Data to SharePoint String
    • Moving a File to a Folder
    • Deleting a Folder
    • Getting a Folder
    • Uploading a String to a Folder
    • Creating and Retrieving a Folder
    • Deleting a File
  • Oracle Cloud Fusion
    • Fetching Data from Oracle Cloud Fusion
    • Adding New Records
    • Updating Records
    • Deleting Oracle Fusion Objects
    • Managing Attachments
    • Downloading Files from Oracle Fusion Objects
    • Detaching Files from Oracle Fusion Objects
  • Paycom
    • Working with Employee Details
    • Managing Punch Entries
  • Salesforce
    • Working with Salesforce Objects
    • Submitting Sales Objects for Approval
    • Creating Salesforce Reports
    • File Management
  • Servicenow
    • Retrieving Data
    • Manipulating Data
  • Slack
    • Sending Slack Messages
    • Reading Slack Messages
  • Stripe Pay
    • Fetch Data from Stripe
    • Add New Records
    • Working with Invoices
    • Deleting Objects from Stripe
  • Zendesk
    • Creating a Ticket
    • Updating a Ticket
    • Assigning a Ticket
    • Deleting a Ticket
    • Getting a Ticket
Powered by GitBook
On this page
  • Getting Information from ServiceNow
  • Advanced Data Retrieval

Was this helpful?

Export as PDF
  1. Servicenow

Retrieving Data

Getting Information from ServiceNow

To retrieve information from ServiceNow, you need to specify what type of data you're interested in. This could range from incidents and problems to users and tasks. Kognitos allows you to specify your criteria in a straightforward manner.

Basic Examples:

  • Fetching a Specific Incident:

    get ServiceNow's incident where #
        the number is "INC0012345"
    

    This example demonstrates how to retrieve a specific incident by its number.

  • Fetching Incidents with Specific Criteria:

    get ServiceNow's incidents where #
        the state is "New"
        the assignment group is "Network Support"
    

    This example shows how to retrieve a list of incidents that are in the "New" state and assigned to the "Network Support" group.

Advanced Data Retrieval

For more complex data retrieval needs, we support the use of filters and the ability to fetch specific attributes from ServiceNow objects.

Using Filters:

Filters allow you to narrow down your search to find exactly what you're looking for. You can specify fields such as 'number', 'state', or 'assignment group' to filter the records.

Fetching Specific Attributes:

Sometimes, you may only need a specific piece of information from a ServiceNow object, such as an incident ID or priority.

  • Fetching an Incident ID:

    get the servicenowobj
    get servicenowobj's incident ID #
    

    This example retrieves the ID of a specified ServiceNow object.

  • Fetching an Incident's Priority:

    get the servicenowobj
    get servicenowobj's priority #
    

    This example fetches the priority of a specified ServiceNow object.

Last updated 1 month ago

Was this helpful?