Servicenow

The First Edition ServiceNow Book is deprecated. Please refer to the BDK edition instead.

Introduction

The ServiceNow Book integrates with ServiceNow, making it easy to manage IT services, incidents, and workflows within your automations. Whether you're looking to automate incident management, report generation, or any other ServiceNow functionality, this guide provides the foundational knowledge and step-by-step instructions to achieve your objectives efficiently.

Prerequisites

Learning the ServiceNow Book

To use the ServiceNow Book, you must first learn it in your agent.

1. Navigate to Books.

2. Click on + New Book.

3. Search for ServiceNow and then click on the Book that appears.

1. Add in the credentials when you are prompted:

Once the book has been learned successfully, you can perform various operations on ServiceNow.