ServiceNow

Overview of the ServiceNow book.

The following documentation is for ServiceNow v2.0.0 (BDK).

Overview

ServiceNow is an enterprise IT service management platform that automates and streamlines business processes. This integration enables automated ticket creation, incident management, change requests, and IT workflow automation. Improve service delivery and operational efficiency through automated IT processes.

Prerequisites

1. Required Books

The following Book(s) need to be added to your agent so it can learn and understand the automation procedures defined within them:

• ServiceNow

How to Add the Book(s)

1. Go to Books → All Books.

2. Search for the name of the book and click on it.

3. Click on Install or Add Connection to add the book to your agent.

4. If adding a connection, you'll be prompted for connectivity details.

Connectivity

This section outlines the available methods for connecting to the Book, along with the required configuration details for each.

Connect using Instance, Username and Password

Connects to a ServiceNow instance using the provided credentials.

Label	Description	Type
Instance	The instance ID for the ServiceNow instance.	text
Username	The username to log in to the ServiceNow account.	text
Password	The password to log in to the ServiceNow account.	sensitive