Support Portal

Learn how to use the Kognitos Support Portal to manage and track support cases.

The Kognitos Support Portal gives you visibility and control over your support requests. With the portal, you can:

• Review the status of open and closed cases

• Update existing cases with new information

• Escalate cases for quicker resolution

Getting Support

Using KAIA (In-App Chat)

KAIA (Kognitos AI Assistant) is available directly within the Kognitos app. KAIA automatically generates answers based on previous cases, documentation, and knowledge articles.

If KAIA's response doesn't resolve your issue, you can say "connect to an agent", "create case", or "talk to a person" to automatically create a support case. You can then track the case in the Support Portal.

Accessing the Support Portal

1

Navigate to the Portal

Go to support.kognitos.com.

2

Log In

Click Login Using Kognitos and enter your registered email from the Kognitos app.

3

Verify Your Email

Enter the verification code sent to your email address. After verification, you'll be taken to the Support Portal homepage (provided you have access).

Managing Cases

Viewing Cases

In the Cases section, your open cases are displayed by default. To view closed cases or all organization cases, click on My Open Cases and select a different list view.

Communicating on a Case

Use the Comments section to communicate with the support team. Type your message in the "Share an update" box and click Share. Support agents will respond in the same thread. All email communication is also visible in the Comments section.

Escalating a Case

If a case is not progressing, you can escalate it directly from the portal to prioritize resolution.

If you have trouble logging in to the Support Portal, please contact our support team.